Shipping policy
Thank you for choosing Subumi! We are delighted to serve customers around the world. Please read our shipping policy below to understand how we handle your orders.
Shipping Coverage
We offer global shipping. However, there are a few countries where we currently cannot ship. If you're in one of these regions, we'll contact you directly to discuss alternative options.
Order Processing Times
- All orders are dispatched within 24-48 hours.
- Orders are not shipped or delivered on weekends or public holidays.
- During peak periods, processing times may be slightly delayed, but we'll keep you informed by email or phone if there's any significant delay.
Shipping Rates & Delivery Estimates
- Shipping costs are calculated and displayed at checkout, based on your location.
- Estimated delivery times:
- Domestic (India): 3-5 business days
- International: 7-14 business days
- Delivery times may vary depending on your location, and external factors like weather or customs processing can occasionally cause delays.
Shipment Confirmation & Tracking
- Once your order ships, we'll send you a shipment confirmation email with tracking information.
- Tracking details may take up to 24 hours to activate, so don't worry if they're not immediately available.
Customs, Duties, and Taxes
- Subumi is not responsible for any customs fees, duties, or taxes that may apply to international orders.
- Any customs-related charges incurred during or after shipment are the responsibility of the customer. We recommend checking with your local customs office for more information.
Damaged or Lost Items
- While we take great care to package your order securely, Subumi is not liable for any damages or loss that may occur during shipping.
- If your item is damaged or lost, please contact the shipping carrier directly to file a claim. Be sure to retain all packaging materials and the damaged product when submitting a claim.
Contact Us
- If you have any questions or need assistance with your order, don't hesitate to get in touch. We're here to help!
- Address: 118-B, First Floor, Shahpur Jat, New Delhi, 110049, India
- Email: info.subumi@gmail.com
- We appreciate your business and are committed to ensuring your experience with Subumi is seamless and enjoyable. Thank you for shopping with us!